Returns & Exchanges

We want you to love your Allbirds as much as we do, which is why we offer a 30-day trial period to test our shoes and apparel in the real world. If you aren't completely satisfied, we accept returns or exchanges within 30 days of purchase, no questions asked.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to initiate the process and select your preferred outcome.

2

Print Your Label

Download and print the prepaid shipping label provided through the portal, or opt for a QR code to use at a designated drop-off location.

3

Pack Your Items

Place your items in their original packaging or any secure mailing box, ensuring all previous shipping labels are covered or removed.

4

Ship and Track

Drop off your package at the nearest authorized carrier location and keep your tracking number handy while we process your refund or exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing